Shipping, Delivery, and Returns

 

Shipping

Our aim is to dispatch all orders within 1 working day of receipt. Occasionally public holidays, weekends, weather events or extremely busy periods may result in extended delivery times. In these circumstances we will endeavour to communicate with you about the delay and resolve any resulting issues.
Orders received over the weekend or during public holidays will be dispatched as soon as possible when we re-open for business. If your order is urgent please contact us for assistance. Please note, if you are paying by bank deposit you order will not be dispatched until the funds have shown in our account. Deposits made overnight or during weekends or public holidays may take longer to clear which will in turn delay the dispatching of your order.
- All orders are sent major via national courier companies and require a signature as proof of delivery. If you require a non-signature delivery or have additional delivery instructions, please indicate this in the message box on the Checkout Form.  
- In general, delivery to your door will take no more than 24 hours from dispatch within Christchurch, 48 hours in the greater North Island and South Island. Weekends, public holidays, adverse weather events and infrastructural complications may cause additional delays.
- Some addresses may have delivery restrictions that are beyond our control or delivery conditions that we are not able to meet. In these situations, we will do our best to get your parcel but if this is not possibly through our standard delivery channels we will work with you to come to a mutually agreeable solution.


Rural Deliveries

Deliveries to rural delivery addresses will usually take one to two days longer as rural deliveries are handled by a third party.
Due to the nature of this network consignments to rural locations may be left without signature or proof of delivery.
As such, we cannot accept responsibility for lost or stolen items that have been delivered to rural addresses, we will however do our best to work towards a mutually acceptable situations in the unexpected situation where an order does go missing.
 

International Orders

Unfortunately we are not able to ship internationally at this time.
 

Domestic Delivery Charges

All orders incur a charge of $4.50.
 

Order Collections

Unfortunately we do not have such facilities available to the public.
 
 

Returns & Refund Policy

We expect that you will be completely satisfied with any goods and services you receive from Relaxybath.


However, in the unlikely event that a product does not meet your expectations please contact us immediately to arrange a solution.

We have made a considerable effort to accurately describe the products we sell. In the event that goods are demonstrably not true to description or  faulty we will accept the goods for return and refund your money without hesitation, as well as other remedies that may be available to you under the Consumer Guarantees Act and the Fair Trading Act.
Please take care to ensure that the product you purchase is suitable for the purpose you intend as we are not  obliged to accept goods for refund if you simply change your mind about a product. We will endeavour to reach an amicable solution in such situations and at our discretion we may replace any goods accepted for credit or refund  the applicable purchase cost.

We accept responsibility for properly packaging and addressing the goods as instructed. If your order is mislaid or you receive goods that have been damaged in transit, please contact us immediately and we will work to rectify any such issues promptly.
Please check all parcels carefully, by signing for a consignment  you are formally accepting the goods in the condition in which they were received.